FAQ
Most frequent questions and answers
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
We do accept returns with respect to the following conditions:
– The item must have been sold on our online store
– The return or exchange request is made within 30 days of delivery
–In order to process your return please complete the >> RMA Form (Return Merchandise Authorization Form) and email to returns@helpclearmyacne.com
We want you to be happy with your purchase so PLEASE email us so that we can work to make you happy.
To ask for a return, please contact our support using our team @ Support@helpclearmyacne.com.
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
We can only change orders that have not been processed for shipping yet.
Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the support helpdesk.
Once you’ve placed your order, it usually takes 24 business hours to process it for delivery.
Standard shipping times
United-States: 3-7 days
**Please note some items in our Skin Care Accessories Category may take longer to ship. Usually between 7-14 business days.
If your order arrives damaged, please email us @Support@helpclearmyacne.com
Or contact us through our contact page.
You can purchase on our website using a debit or credit card.
We additionally offer support for Paypal, Visa, Mastercard.
You can choose these payment methods at checkout.
We currently ship in the United-States.
How long does it take to ship my order?
Once you’ve placed your order, it usually takes 24 business hours to process it for delivery.
All orders over $35 ship free, otherwise there is a Flat Rate Of $8.95
No. The customer pays shipping costs to return products.
Returns are the responsibility of the buyer.
Feel free to contact our support agents through our helpdesk for more details.
Returns are confirmed within 7 business days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
We guarantee any of our products are made by us and sold through our online store to be free of defects. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 30 days of delivery
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.
